The FCC’s IP closed-captioning rules apply broadly to the distributors, providers and owners of internet-delivered video programming.
#TV WITH CLOSED CAPTIONING TV#
While Pluto appears to have had no intent to deceive or mislead the Commission, Pluto’s failure to give timely and accurate information hindered the Media Bureau’s ability to act on the Petition for Waiver and the Enforcement Bureau’s ability to execute an efficient investigation.” In addition, even after being reminded of its closed-captioning obligations, the FCC said, “Pluto continued to offer Pluto TV on existing platforms and initiated Pluto TV on several new platforms without being in compliance with the IP Closed Captioning Rules.” However, during the waiver process and subsequent investigation by the FCC’s Enforcement Bureau, “Pluto failed to provide timely and accurate information to Commission staff. Pluto subsequently filed a petition for waiver of the closed-captioning rules on certain platforms. Starting in January 2018, the FCC received several complaints from consumers who said they couldn’t get the closed captioning feature to work on Pluto TV, according to the consent decree (available at this link). “Given the growth of streaming services, this action reinforces the FCC’s commitment that people with disabilities should be able to access and enjoy streaming services,” the bureau said in a statement. All rights reserved.The FCC said the action against Pluto TV marks the first consent decree - and first enforcement action - related to closed-captioning rules that apply to internet-based services since their adoption in 2012.
Our vision is to be theįamily entertainment brand that young people want, parents trust, and families enjoy together. The mission of BYUtv is to create purposeful, engaging viewing and listening experiences thatĮntertain, inspire, uplift, and improve families and communities. Apps Blog About BYUtv Get BYUtv Donate Newsletter Privacy Policy Terms of Use Files & Reports Satellite Outages Contact Feedback In any event, we will respond to your complaint within 30 days. We may be able to resolve your problem immediately without the need for a formal complaint. Before sending a formal written complaint, we recommend that you first contact us via the online form above or our captioning hotline. Alternatively, you may contact us via our closed captioning hotline at:įax: 80 Formal, written closed captioning complaints should be directed to:Įmail: a formal, written complaint, please include your contact information, such as address, telephone number and email address, the name of the program, and the date, time, and nature of the captioning issue. We strive to respond to, or otherwise resolve, your inquiry within 24 hours or by the next business day. Please provide as much detail as possible, including, if applicable: the date, time, and nature of the captioning issue the name of the program and how you were receiving the program (e.g., over-the-air antenna, specific cable/satellite provider, online, etc.). Closed Captioning Contact Informationįor immediate response to specific closed captioning concerns and/or questions.
§ 79.1(d), including programming for which the audio is in a language other than English or Spanish and that is not scripted programming that can be captioned using the “electronic news room” technique interstitial material, promotional announcements, and public service announcements that are 10 minutes or less in duration and/or programming that consists primarily of non-vocal music. § 79.1(k)(1) or (iii) being subject to one or more of the captioning exemptions set forth in 47 C.F.R. § 79.1(j)(2) (ii) adopting and following the “Video Programmer Best Practices” set forth in 47 C.F.R. Programming provided by BYUB complies with these regulations by either: (i) satisfying the caption quality standards set forth in 47 C.F.R. § 79.1, including regulations concerning closed captioning quality. Closed Captioning Quality CertificationīYU Broadcasting (“BYUB”), including BYUtv, certifies that it complies with the closed captioning requirements established by the Federal Communications Commission as set forth in 47 C.F.R.
#TV WITH CLOSED CAPTIONING MANUAL#
Please consult your owner’s manual for more information on the caption features of your specific television or device. Most television sets and other video devices are caption-ready, with the captioning being turned on or off via a menu. Closed captioning is designed to assist deaf and hearing-impaired viewers by displaying the program dialogue and other sound effects as printed words.